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Is Your Technician Network Costing You Contracts? How Background Checks and COI Tracking Can Protect Your Brand in 2025


In today’s home warranty and appliance service industry, reputation and compliance go hand in hand.
One missing Certificate of Insurance or an outdated background check could be the reason your company loses a key account—or worse, faces a legal or financial liability.

As national home warranty companies and retail appliance brands raise the bar on compliance standards, service providers must evolve how they manage their contractor networks. In 2025, the companies winning contracts are those that can prove their workforce is qualified, insured, and safe.

The Hidden Risks of Poor Compliance

Whether you're managing W2 technicians or 1099 contractors, chances are your team interacts with homeowners in their most personal spaces. That means trust matters.

Yet we still hear the same problems across the industry:

  • Contractors who forget to submit updated insurance documentation

  • Expired COIs that go unnoticed until a claim arises

  • Technicians with outdated or missing background checks

  • Manual processes that can't scale with growing vendor networks.

One COI lapse or failed background check can put your entire operation at risk—both legally and reputationally.


What Major Home Warranty Companies Expect in 2025

If you want to partner with large home warranty brands or national appliance retailers, compliance is no longer optional—it’s required.

These companies increasingly demand:

  • Verified COI documentation, auto liability, and general liability tracking

  • Nationwide background screenings, including criminal history, MVRs, and drug testing

  • Ongoing monitoring, not just one-time verification

  • Proof of compliance on demand, in real time

Can your current systems handle these requirements without delays or gaps?


How PlusOne Solutions Helps Appliance Service Providers Stay Ready

At PlusOne Solutions, we understand the unique compliance demands of the home warranty and appliance industries. That’s why we offer an end-to-end solution for:

🔒 Background Screening:

  • Criminal, MVR, and drug screenings across the U.S. and internationally

  • Support for W2 employees, 1099 contractors, and vendor networks

  • Ongoing monitoring and easy re-checks

🧾 Certificate of Insurance (COI) Management:

  • Automated collection and renewal tracking

  • Validation of coverage and limits per client requirements

  • Real-time compliance dashboards

📈 Scalable API Integrations:

  • Integrate screening data directly into your workforce systems

  • Track multiple technicians and vendors with ease

  • Get alerts when a contractor falls out of compliance

Don't Let Compliance Oversights Cost You Business

In 2025, large home warranty partners expect real-time proof of contractor screening and insurance. Manual spreadsheets and email reminders won’t cut it. If your team can’t demonstrate full compliance, you risk losing contracts—or worse, failing a client audit.

Next Steps: Get Ahead of the Risk

We’ve put together a free compliance whitepaper tailored for appliance and home warranty service providers. It covers:

  • Key compliance standards for 2025

  • Common pitfalls in COI and background check management

  • A checklist to assess your current program

Conclusion

The above information is provided for information purposes only and should not be construed as legal advice. Users are reminded to seek legal counsel with respect to their obligations and use of PlusOne Solutions services. 

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